Nikunj Fibre Glass (“we”, “our”, or “us”) values your trust and is committed to safeguarding the privacy of our website visitors, customers, and business partners. This Privacy Policy outlines how we collect, use, disclose, and protect personal and commercial information when you visit https://www.nikunjfibreglass.com/ (the “Website”) or interact with our sales and technical support teams.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as certain data automatically collected during your browsing experience:

• Inquiry & Contact Details: When you submit an inquiry form, request a quotation, email us, or contact us via WhatsApp, we collect your name, business name, email address, phone number, location, and project/technical requirements.
• Automated Browsing Information: When you access our Website, our servers and analytics tools may automatically record technical parameters such as your Internet Protocol (IP) address, browser type, device details, pages viewed, time spent on pages, and referring URLs.
• Cookies & Identifiers: We use essential and performance cookies (including Google Tag Manager and analytics cookies) to analyze traffic patterns and ensure optimal website functionality.

2. How We Use Your Information

The information we collect is utilized strictly for legitimate business and industrial purposes, including:

• Providing accurate technical quotations, product specifications, and commercial estimates.
• Processing and fulfilling purchase orders, fabrication requests, and dispatches.
• Responding promptly to customer inquiries, technical consultations, and service requests.
• Improving website usability, loading performance, and product presentation.
• Complying with statutory, tax, and legal obligations under Indian laws.

3. Data Protection & Third-Party Sharing

We do not sell, rent, trade, or commercialize your personal information to third parties. Your information is accessed solely by authorized personnel and trusted service partners who assist us in operating our Website, logistics, and communications, subject to strict confidentiality:

• Logistics & Transport Partners: Necessary shipping addresses and contact numbers are shared with freight carriers solely to ensure accurate material delivery.
• Analytics & Tag Management: We utilize Google Tag Manager and analytical services to evaluate website performance. These services process aggregated, non-personally identifiable behavioral metrics.
• Legal Compliance: We may disclose information if required by law, subpoena, or governmental regulatory authority in India.

4. Cookie Policy

Cookies are small data files stored on your browser. Our Website uses cookies to remember your preferences and evaluate user interactions. You can adjust your browser settings to refuse cookies or notify you when cookies are being sent; however, certain website features may not operate at full efficiency without cookies enabled.

5. Data Security

We implement robust technical and operational security measures—including SSL/TLS encryption across our Website, secure server firewalls, and restricted administrative access—to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain customer and inquiry data only for as long as necessary to fulfill the business purposes for which it was gathered, including satisfying accounting, taxation, and warranty support obligations.

7. Your Rights

In accordance with applicable privacy regulations, you have the right to request access to the personal data we hold about you, request corrections to inaccurate details, or ask for deletion of your contact records from our promotional communications. To exercise any of these rights, please email us at info@nikunjfibreglass.com.

8. Updates to this Policy

We may update this Privacy Policy periodically to reflect technological, legal, or operational updates. Any revisions will be published directly on this page with an updated effective date.

9. Grievance Redressal & Contact Us

If you have questions, feedback, or grievances regarding this Privacy Policy or our data handling practices, please contact our administrative office: